Terms and Conditions

About Us

Livefood Warehouse are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Livefood Warehouse
Unit 1 Navarda Park Farm Rotherham Road Killamarsh S21 2DR United Kingdom
Phone: 01909 565595
Email: info@thelivefoodwarehouse.com
Vat No. 886345677

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

Free Shipping on Orders over £5 from the UK, Orders under £5 will receive a £3 Flat Rate Shipping Charge from the UK. Outside of the UK we have a £10 Shipping Charge though you may need to check your countries laws on the shipping Livefood.

Delivery Schedule

Most orders placed before 1pm on a weekday will be dispatched the same day. Please allow 1-3 days typical for delivery in the UK.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website this is encrypted using 128-bit encryption. All payments made go through the Paymnetsense gateway or through the PayPal gateway so no Credit/Debit Card Information is taken which is encrypted using 256-bit encryption.

Refund Policy

You have the right to cancel within seven days of buying from us, or seven days of receipt of the goods (whichever is the longer). If you cancel your order, you will have your payment returned and you must return the goods (unless agreed otherwise) in the same packaging to the address above.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01909 565595 (International +44 01909 565595) or write to us at Unit 1 Navarda Park Farm, Rotherham Road, Killamarsh, South Yorkshire, S21 2DR United Kingdom.

Privacy Policy

This policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

– The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.

– Use of Cookies

This website uses cookies to better the users experience while visiting the website.

Cookies are small files saved on the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

– Contact & Communication

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998.

This website and its owners use any information submitted to provide you with further information about the products/services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to ship out any products you may have ordered. Your details are not passed on to any third parties.

When signing up for our newsletter either by using the sign-up form or at checkout your contact details such as your name and email address will be stored by our third party processor, Mailchimp. This will be used for sending new product information and offers directly to your email address. You can unsubscribe from these types of emails any time, by clicking the “unsubscribe” link at the bottom of the email.

If you would like any information that is stored to be deleted, contact us at: info@livefoodwarehouse.co.uk

– Social Media Platforms

Communication, engagement, and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm